Stephen and Jeanne, We wanted to thank you from the bottom of our hearts for the love, dignity and compassion you showed our precious boy Jake, our Jakey Bear.
After 17 beautiful years with him, saying goodbye was one of the hardest things we have ever faced. During such a heartbreaking time, your kindness made everything feel gentler and more bearable.
We chose to take Jake ourselves on his final journey. Stephen met us outside and took him from us with such tenderness and respect as he carried him to his final resting place. That moment will stay with us forever.
While Jake was placed in the farewell room, Jeanne gently showed us around your beautiful premises. The farewell room itself was absolutely stunning a soft rainbow light shining over our precious boy, lovely music playing, and flowers surrounding him. Knowing Jake stayed there all night in such a peaceful and special place brought us more comfort than we can explain.
Nothing was rushed. Everything was done with such care, love and attention. You both took the time to sit and talk to us about Jake, sharing stories about your own dogs and why you started this business. That meant so much.
You showed us the gorgeous photographs of all the animals you have cared for since you opened, and it was truly beautiful that you could remember each one and speak about them as if they were your own.
Letting Anaya place Jake’s name on the memory tree and finding the perfect place for him on the photo wall was incredibly meaningful for our family.
When we collected Jake’s ashes in the beautiful heart-shaped urn, we were overwhelmed by the thoughtfulness. We received his paw prints, a keepsake bottle with some of his hair, and a gorgeous slate heart plaque with a quote, Jake’s name and his actual paw print. These are treasures we will hold close forever.
The whole experience from start to finish was absolutely perfect under the most devastating circumstances, and we cannot thank you enough for the love and care you showed Jake and our family.
With heartfelt gratitude,
Shalana, Gary and Anaya 🤍🌈.
21.2.26
